Customer Success Manager – Marketing Automation

Customer Success Manager – Marketing Automation

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Customer Success Manager - Marketing Automation (#349)
Digital Marketing
Louvain-La-Neuve, Belgium
Success Achiever


Believer in Agile marketing communication? Then this is the job for you!

Our client is a leading technology provider of marketing automation. Believer in “agile marketing automation”, they help marketers to capture business opportunities on their customers’ journey, with the right mix of technology and integrated services. They serve medium to large accounts, mainly in the B2C sectors as retail, financial services, automotive, media, travel & leisure. Our client, as a Belgian company, is steadily growing to become a strong European player of Marketing Automation, with subsidiaries in Belgium, France and Netherlands. And more countries, soon to come. To play a central role in liaising with their clients to deliver their value proposition, they are looking for a customer Success Manager.

Your Challenge

  • Increase yearly the value of installed technology and recurring revenues, by making the customers loyal with demonstrated satisfaction and by up-selling with demonstrated ROI at client side.

Your responsibilities

Commercial and account management
  • Fully responsible for a portfolio of 15-25 standard accounts
  • Proactive and reactive account management based on development plans specific to each customer.
  • Manage commercial up & cross-selling proposals and administration. Detect needs and up-sell your customer portfolio.
Customer Success management
  • Insuring that your customers meet success throughout their customer journey, from easy on-boarding to systematic upgrading.
  • Supporting your clients to ensure they extract full benefit of our tool capabilities & services, from an efficient use to the implementation of the best business practices.
  • Exploring opportunities to enhance client business, productivity, ROI and consequently the marketing automation to put in place
  • Tracking the client effective tool use and the key performance indicators of its applicative marketing automation programmes to stimulate a continuous improvement process.
  • Using quarterly and yearly reviews with the customer to draw the next best actions or plans.
  • Making sure that the customer operates their product with the right balance between insourcing and outsourcing of operations, with progressive increasing client autonomy in mind.

Your profile

  • 2 to 5 years of relevant professional experience in data-driven, CRM and digital marketing preferably in a consultative commercial role in one or more of the following areas: 1) Supplier side of marketing services (below, direct, digital). 2) CRM/marketing/product mgt department of client. 3) CRM or marketing automation supplier/consultancy/service company.
  • Demonstrated professional interest in marketing innovation (new media, new data, behaviour-based marketing) and in the technological and digital aspects of marketing.
  • Demonstrated experience in managing accounts.
  • Typically carry a degree in business/marketing, but we will consider equivalent professional experience.
  • Trilingual (NL, F, E), preferably NL native.
  • The personality strong points of a CSM should be : Communicative energy, relational intelligence, organizational skills, team orientation, discernment, confidence, proactivity, expert acting, trusted advisor, KPIs driven, agile.

Attractive points in the role

  • Join a fast growing company environment.
  • Opportunities to grow with and within the company.
  • Autonomy and responsibility in your job.

Interested? Email or call me

Kevin Vanwaeyenberg

What's next?

  • Once you apply for a job the responsible recruiter will screen your profile.
  • If there is a match, it's all good for you.
  • Otherwise, take a look at the complete recruitment process.

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